Returns & Refunds

We want you to feel confident ordering from Lobos Shop. If something is not right, contact us and we will help you through the next step.

Standard return window

• Please contact us within 14 days of delivery if you want to request a return.
• Returned items must be unused, complete, and in their original condition.
• Please include your order details when contacting us so we can handle the request faster.

Return shipping and refunds

• Unless the item is incorrect or damaged, return shipping costs are normally paid by the customer.
• Refunds are sent back to the original payment method after the returned item has been received and checked.
• Original delivery charges may be non-refundable unless required by applicable consumer law.

Damaged or incorrect orders

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
• Photos of the item and packaging help us resolve the issue more quickly, but if you do not have them, still get in touch.
• When the problem is confirmed, we will arrange a replacement, refund, or another fair solution.

Your statutory rights

This policy is meant to explain our current store process in plain language. Your statutory consumer rights under applicable Swedish and EU law still apply.