Privacy

This page explains what information Lobos Shop uses to run the store, fulfill orders, and support customers.

Information we collect

• Account details you provide, such as your username and password.
• Order information such as your name, email address, shipping details, and order notes.
• Messages you send through the contact form.
• Technical and session information needed to keep carts, logins, and checkout working properly.

How we use your information

• To process payments, fulfill orders, and provide order updates.
• To answer support requests and handle returns or delivery issues.
• To keep customer accounts secure and prevent misuse of the store.
• To maintain store operations, records, and basic reporting.

Payments and service providers

• Payments are processed through Stripe Checkout.
• Depending on your checkout options, Stripe may also present methods such as card, Klarna, or Swish.
• We only share information with service providers when it is needed to run the shop, deliver orders, or communicate with customers.

Retention and your rights

• We keep order and payment-related records for as long as needed to fulfill legal, tax, accounting, and support obligations.
• Support messages and account records are kept only as long as they remain relevant to the store relationship.
• You can contact us to request access, correction, or deletion of personal data where applicable.