Privacy
This page explains what information Lobos Shop uses to run the store, fulfill orders, and support customers.
Information we collect
- Account details you provide, such as your username and password.
- Order information such as your name, email address, shipping details, and order notes.
- Messages you send through the contact form.
- Technical and session information needed to keep carts, logins, and checkout working properly.
How we use your information
- To process payments, fulfill orders, and provide order updates.
- To answer support requests and handle returns or delivery issues.
- To keep customer accounts secure and prevent misuse of the store.
- To maintain store operations, records, and basic reporting.
Payments and service providers
- Payments are processed through Stripe Checkout.
- Depending on your checkout options, Stripe may also present methods such as card, Klarna, or Swish.
- We only share information with service providers when it is needed to run the shop, deliver orders, or communicate with customers.
Retention and your rights
- We keep order and payment-related records for as long as needed to fulfill legal, tax, accounting, and support obligations.
- Support messages and account records are kept only as long as they remain relevant to the store relationship.
- You can contact us to request access, correction, or deletion of personal data where applicable.